Lettings: 01292 280855 Irvine Sales: 01294 317013 Prestwick Sales: 01292 471511
COVID-19

Lomond have been closely monitoring government guidelines, and as a result have made some key operational changes.

Office and Staff

All Lomond branches were closed on 23rd March, and as a result staff are now working remotely. To minimise disruption, all office phones are now on divert, so please continue to use the same method of contact if any assistance or advice is required. Our software and technology platforms allow us to operate seamlessly from home, enabling us to service any vendor, landlord or tenant enquiries, whilst maintaining day to day management of all business.

We would like to take this time to thank you for your patience, support and understanding as we try to negotiate our way through this challenging and unprecedented time.

Please stay safe and keep well

Lomond Team

Information for Buyers & Sellers

The Lomond sales team are here to help, whether you’re an existing client or thinking about selling your house in the near future.

If you’re an existing client, we want to reassure you we are continuing to do all we can to sell your property. If your house has recently gone under offer, we are closely monitoring the progress of your sale, liaising with the solicitors, ensuring everything continues to go as smoothly as possible.

If you are considering selling your property in the near future, unfortunately due to government guidelines we cannot visit your property to carry out an in depth appraisal, so why not check out our online valuation tool at valuation at www.lomondproperty.com or simply call us on one of our sales office numbers, where one of our team will happily offer you the necessary advice, and fees to sell your property.

Information for Landlords & Tenants

Please be assured that Lomond are here to support you over the coming period, whilst the UK deals with this difficult situation ahead.

If you have symptoms

It is important to let your housemates/family and any potential visitors to the property know if you are symptomatic/self-isolating. It is also vital to communicate this to the lettings team if a contractor is required to attend for any emergency repair. Please see the NHS website for guidance on what to do.

Paying Rent

If you are experiencing any financial difficulty due to the coronavirus outbreak or are worried about paying your rent over the coming months, it is important that you contact us as soon as possible on 01292 280855. We will work with you to help provide a solution.

Sources of Help & Assistance

Tenants affected by Coronavirus can claim, if eligible, for Universal Credit from the Department for Work and Pensions. The UK Government has introduced some temporary changes to make this easier. Further information is available on their website: www.gov.uk/universal-credit

If you are receiving Housing Benefit or Universal Credit and have difficulty in paying rent, you may be eligible for a Discretionary Housing Payment (DHP). Further information here: www.mygov.scot/discretionary-housing-payment.

The Scottish Welfare Fund also provide support. Further information on how to apply is available here: www.mygov.scot/scottish-welfare-fund/crisis-grants

Free advice is also available from the following sources:

Shelter Scotland
Citizens Advice Scotland
The Money Advice Service
Scotland’s Financial Health Service
StepChange

Viewings, Inspections & Repairs

Until further notice routine inspections and all viewings are suspended. They will be re-scheduled when movement restrictions are relaxed.

If you have an emergency repair, please contact us immediately on 01292 280855. We will confirm if you, or anyone you live with, is displaying any symptoms of COVID – 19, as per the government guidelines. Our external contractors will safely arrange access with you. Further advice on emergency repairs is available on our website: https://www.lomondproperty.com/emergency-repairs/

Landlords

Lomond are closely following advice from the Scottish and UK governments and will provide updates as they are announced.

Offering help and support to all our clients is at the forefront of our business, and we wish that you, your friends and family remain safe and healthy during these testing times.

If you have any queries or require advice, please call 01292 280855

Please stay safe and keep well

Lomond Lettings Team