Please read carefully before contacting a tradesman or company.
Not all issues are emergencies, for example, no water could be a loss of pressure due to on-street work, loss of electricity could be due to wider power cut. An emergency threatens harm to persons or property or will leave you without a basic amenity longer than is reasonable.
Please read the below to determine if the situation is an emergency.
A good tradesman will ask the questions outlined before attending. If you have a utilities issue, please contact the supply company first, or check their website or Twitter accounts for updates.
If you do not have an emergency, please submit a detailed report of the issue via our Report a Repair form by clicking the button below.